Your order will be processed as soon as possible after receipt of order – usually within 2-3 days of receipt (if you order after 12pm on a Friday then the order will not be processed until the following Monday) and then after packaging will be posted out by First Class Royal Mail. Depending on the number of orders received, this may mean your order may not be ready for postage for a few days from receipt. Our packing department is small (no staff – only me!) and orders are packaged on a ‘first come first served’ basis.
Delivery is added to your order at checkout. There are different postage rates for
UK and overseas deliveries. All orders are sent out First Class Royal Mail which generally arrives 1-2 days from despatch to UK addresses, 3-5 days to addresses in mainland Europe and 5-7 days to addresses in the rest of the world. Please note that First Class Mail is not tracked or guaranteed – please call us for ‘Signed For’ delivery if you need to be certain. (usually a small fee on top of standard First Class Mail)
Please note that bespoke orders that have to be made specially, such as Lavender Sprigs, may take a little longer so please order well in advance allowing at least 3 weeks. It would be helpful if you could leave us a message on your order form as to the date you require delivery by.
If you need your order urgently we can offer Special Next Day Delivery – please contact us for details. Rates are dependent on weight but an order of less than 1kg will be approximately £9.55 Special Delivery.
If any of the above is not clear please call 01952 550303 or Robin Spencer 07818035789 or email firstname.lastname@example.org or email@example.com